Mailbox Providers

Why is it important to monitor mailbox provider stats?

It’s important because the deliverability towards a specific provider can suddenly drop. This is a clear sign that a provider has started treating you negatively, so it’s critical to take action to improve the situation.

The following sections detail how to take advantage of Mailbox Providers feature within Mailtrap API/SMTP.

Mailbox Providers filters

Mailbox Providers Overview panel allows you to filter by Domains, Mailbox Providers, and Categories. Here’s how to use each filter.

Domains

1. Click on arrows in the All Domains box.

2. Choose one or more domains you’d like to use.

3. When you select the domain, the Table automatically shows corresponding statistics.

Domains filter dropdown in Mailbox Providers panel

Mailbox providers filter

1. Click the arrows in the Mailbox Provider box.

2. Choose the provider you’d like to use.

3. Check the corresponding stats in the table below.

Mailbox Provider filter dropdown showing available providers

You can select a few providers at the same time - just repeat the actions listed above.

Multiple mailbox providers selected in filter dropdown

Categories

1. Click the arrows in the Categories box.

2. Choose a category or categories.

3. Preview the stats for that category in the table below.

Categories filter dropdown in Mailbox Providers panel

Navigating mailbox providers

Table

The first column features Mailbox Providers of your recipients.

Mailbox Providers statistics table showing provider names and metrics

The stats include the number of Delivered emails. You can also see Unique Opens and Unique Open Rate, as well as Clicked emails and Click Rate.

Also, the Tables tab shows Bounce emails and Bounce Rate, plus Spam and Spam Complaints. Finally, you can see the Clicked to Open Rate.

You can learn more about Stats here.

Color coding

To immediately understand email deliverability, the table features colors that signal if the value is good, bad, or just average.

Mailbox Providers table row with green status indicator showing good performance

• Green - good results - exceed what we perceive as a satisfactory value for a particular data point.

Mailbox Providers table row with yellow status indicator showing borderline performance

• Yellow - borderline results - neither good nor bad, and may require your attention or action.

Mailbox Providers table row with red status indicator showing poor performance requiring attention

• Red - the result is under the threshold we consider satisfactory and it requires your action to improve the performance of a specific mailbox provider.

Mailbox Providers table showing email statistics with color-coded performance indicators